According to BOE, number 163 of June 10, 2020 RD 21/2020 of June 9 of urgent measures of prevention, containment and coordination to face the health crisis caused by Covid-19.

PROTOCOLS OF OUR EMPLOYEES

TRAINING

Our Staff has received training in the preventive measures Covid-19.

PROTECTION

Our staff will be wearing gloves and masks every time.
Those who perform tasks that by their very nature prevent it will always maintain the recommended interpersonal safety distance.

CONTROL

Our team will be monitoring daily in health matters to guarantee your safety.

DISINFECTION

Our team uniform is washed and disinfected daily.

PROTOCOLS IN OUR FACILITIES

CAPACITIES

Due to the special characteristics of our establishment where the spaces, both closed and open, are very large, the capacity of each unit in no case exceeds 50% of the maximum officially allowed. There is available to our clients a detailed plan with the surface and capacity allowed.

RECEPTION

All facilities are disinfected daily.

You will find in various areas of the establishment, hydroalcoholic gel dispensers at your free disposal.

We disinfect all the material that is delivered to the client (keys, pens…) as well as the POS and telephones after each use.

Every customer can check-in by telematic means prior to arrival to avoid physical contact maximum of your documents.

We try to send the required hotel information through electronic means.

It will be available to our clients in case they request it gel, gloves and masks.

CLEANING

Exceptional cleaning and disinfection protocols have been established for rooms after guest’s departure.

All rooms will undergo a ventilation treatment after the departure and before the entry of customers.

We remove rugs from all rooms.

Our laundry certifies the washing of clothes at temperatures above 60°C.

Cleaning and disinfection of the TV and telephone controls in each room.

RESTAURANT

Our capacity complies with the legally established, less than 50% of the maximum capacity, as well as the distance between tables.

The terrace area has been expanded by 100% of its capacity, in order to offer more capacity outdoors.

Mechanical fans have been installed to minimize the use of air conditioning.

Breakfasts will be à la carte.

We use conveyor dishwasher higher than 80°C

The table linen (tablecloths and napkins) are for single use only. After each use, they are washed at temperatures above 60°C.

Spa

Cabin disinfection after each treatment.

Daily checks of water treatment and cleaning of our facilities have been strengthened.

Treatments and massages will be carried out with masks.

The capacity to it will be controlled to avoid crowds.

GARDEN AND POOL

Our capacity complies with what is legally established, less than 50% of the maximum capacity, and can in any case meet the interpersonal distance between people or groups other than the family unit.

Daily checks of water treatment and cleaning of our facilities have been strengthened.
The virus is not spread by swimming pool water, as they are well treated with chlorine treatments.

Each customer will find the pool towels in their room for individual and exclusive use.

PROTOCOLS FOR OUR CUSTOMERS

Each customer will deliver a responsible declaration signed guaranteeing their health security.

Each customer will be given the possibility to check in electronically before arrival to avoid physical contact with their documents as much as possible.

When possible, card payment is recommended.

You will find hydroalcoholic gel dispensers in common areas.

The POS are disinfected regularly.